Orienta Società Benefit, ricerca per importante azienda produttrice di capi di abbigliamento e accessori di lusso, un/una:

STAGISTA ADDETTO/A AL CUSTOMER CARE

Da inserire nella sede di Milano (Zona Porta Genova M2)

La risorsa sarà inserita nel team Customer Care dell'azienda.

You will have the opportunity to be part of a dynamic and multicultural team dedicated to delivering exceptional customer experiences and actively enhancing our Brands image. 
From assisting with inquiries to handling returns and exchanges, you will play a crucial role in ensuring our customers are satisfied with their purchases and receive the highest level of service.

Responsibilities

• Support the customer service team in handling online customer inquiries via different channels (phone, email, whatsapp, live chat..);
• Actively provide product recommendations and guidance to customers, based on their preferences and needs;
• Assist with online order processing, including taking payments, verifying customer details, and entering orders accurately into the system;
• Investigate and resolve customer complaints and issues, providing prompt and effective solutions;
• Provide accurate and detailed information regarding products, services, and company policies;
• Collaborate with the shipping department to ensure timely and accurate delivery of customer orders;
• Maintain customer records in an organized manner, updating contact details and order information as necessary;
• Process returns and exchanges, ensuring all necessary paperwork and procedures are followed.

Technical Requirements

• Excellent verbal and written communication skills in different languages;
• Fluent in English and French/German (C1)

• Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.

   

Soft Skills Required

• Strong attention to detail and ability to resolve customer complaints and conflicts with tact and diplomacy;
• Ability to work efficiently and handle stressful situations in a fast-paced environment;
• Strong organizational skills with the ability to handle multiple tasks simultaneously;
• Exceptional interpersonal skills, with the ability to build rapport and maintain positive customer relationships;
• Knowledge of luxury & fashion business is a plus.

We offer:

- Stage della durata di 6 mesi con scopo assuntivo
- Orario di lavoro full time 9:00 - 18:00 dal lunedì al venerdì
- Possibilità di 1 giorno di smart working a settimana

Zona di lavoro: Milano Porta Genova